• Highly regarded local employer
• Prominent West Gippsland employer & location
• Competitive salary package

About the Company

Patison Accountants and Advisors are an accounting, tax and business advisory firm with offices in Warragul and Mulgrave. They’re passionate about empowering small business clients with practical, forward-thinking advice – and equally passionate about looking after their own team.
Patison fosters a workplace where people feel supported, challenged and genuinely enjoy what they do. The team is down-to-earth, highly collaborative, and driven by a shared belief that smart work leads to better balance.
The firm is in an exciting growth phase and is now looking for a Client Support Administrator to join the team and grow with them.

About the Role

Working as part of a team of six administration professionals, you will provide day-to-day administrative and client support, with a key focus on new client onboarding, documentation and maintaining accurate records.
The role also includes responding to client enquiries, general administration and assisting with basic IT troubleshooting. You’ll regularly deal with clients both in person and over the phone, so patience, professionalism and a friendly approach are important.
This is a fully office-based role in Warragul, Monday to Friday, 8:45am – 5:15pm, suited to someone who enjoys a consistent administration role and being part of a close-knit team.

Duties and Responsibilities

• Manage the new client onboarding process from initial contact through to establishment
• Collect and maintain accurate client information and documentation
• Communicate with new and existing clients via phone, email and face-to-face
• Provide a friendly, professional, and patient first point of contact for clients
• Complete general administration and data entry tasks
• Assist with basic IT troubleshooting and resolve common user issues where possible

Skills and Experience

• Previous administration, reception, customer service or office experience
• Strong communication and interpersonal skills
• Excellent attention to detail and organisational ability
• Exceptional computer skills, particularly with Microsoft Office (Outlook, Word and Excel)
• Experience with Xero XPM would be advantageous, but not essential
• A strong customer service mindset and a professional presentation

Benefits

• Competitive salary package of $60,000–$70,000 + superannuation
• Stable, permanent full-time opportunity
• Join a friendly and established team
• Work in a professional, face-to-face environment in Warragul

How to apply?

All applications must be submitted via the GBS Recruitment website - www.gbsrecruitment.com.au (Job No. 1132238) and include a current resume and cover letter outlining your experience. Visa holders will also be required to provide evidence of their Rights to Work in Australia to be considered for this position. Please note sponsorship is not available for this role.

For a confidential discussion regarding this opportunity, please contact our office on 03 5174 2665 or email [email protected]